FAQS

Orders within Australia

We use Australia Post for all domestic orders.

  • Retail Orders under $150 AUD have a flat $15 AUD Express Shipping rate.
  • We offer Free Express Shipping on all retail orders over $150
International Orders

We accept International Orders for our gorgeous international customers! Orders to New Zealand are sent by Standard Shipping via Australia Post International. Orders to the rest of the world are sent via DHL Express.

We offer a flat rate of $15.00AUD to ship to New Zealand.

To ship to the rest of the world, please enter your address at checkout to obtain your estimated shipping cost.

For international customers we do our best to avoid customs duties & taxes, however upon entry you may be charged based on your local sales taxes or import duties. Importation fees are not covered by Keshet Design and are the responsibility of the customer. If you are concerned you can contact your local Customs office.

Order Processing Time

We will get your order to you as soon as possible. However, we cannot guarantee your delivery date. Please see Australia Post for estimated shipping time to your area from Hobart.

Our dispatching hours are 9:30AM-5:30PM, Tuesday-Friday. 

Please note that during sale periods, dispatch times may be delayed.

We reserve the right to adjust our shipping rates during peak sale seasons to reflect the cost of heavier freight.

Purchasing from Keshet means you have read and understood these terms.

Tracking your order

Once you receive your shipping confirmation email you can track your order by clicking the link in the email. If you need help with this, you can contact our Customer Service team on 0412 999 930 or admin@keshet.com.au 

Please visit our Returns Policy page for more information.

Click & Collect

Your Click & Collect order will be ready within 5 working days.

When your beautiful Keshet goodies are ready for you, we will send you an email and you can bring your order number and ID to our Headquarters in Huntingfield, Tasmania between 1PM - 4PM, Tuesday to Thursday.

Keshet Headquarters

Ph: 0412 999 930

16 Patriarch Drive, Huntingfield 7055 Tasmania 

Pre-Orders

If you have made a pre-order, please refer to the product description for an estimated delivery date. We’ll send a shipping notification once your order is on its way!